If you're going to promote the ease, efficiency and effectiveness of training and learning through webcasts, webinars and other on-line methods, THEN MAKE THE PROCESS OF ACTUALLY LEARNING ON-LINE EASY, EFFICIENT AND EFFECTIVE!!
I signed up for an event with Saba and the process is clearly centered around their Marketing and Sales data collection efforts, not my learning. I tried logging in and got error messages ("User Todd Hudson is already attending an event." uhh...no he's not. I'm him.) but NO HELP in what to do next. Nothing. Zilch. Nada.
So, now what? Like most people trying to perform a task and not knowing what to do next, I guessed. Didn't work. More frustration.
It's now 15 minutes into the event...I don't have the time, or faith, to call Saba for help (no help # provided btw), so I give up. I miss the webcast and write a scathing blog post instead, the equivalent of going to the employee break room to complain to a coworker. Sooo productive.
Are your learning systems so Byzantine that your employees guess or give up rather than try to find the right answer? Read my previous post on lean and wasted motion. How much is that costing you?
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